fb1111 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how fb1111 ("the Company", "we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "your") who access or use the fb1111 online casino and sports betting platform at fb1111.bet (the "Platform"). This Policy forms an integral part of our Terms & Conditions and should be read alongside them.

By registering an account on fb1111, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

fb1111 is committed to protecting the privacy and security of your personal data. We process your data only where we have a lawful basis to do so, and we handle all personal information in a manner consistent with applicable data protection principles.

2. How We Use Your Personal Data

fb1111 processes your personal data for the following purposes, each supported by a lawful basis:

• Account Registration and Management: To create and maintain your player account, verify your identity and age (21+ requirement), and administer your membership on the Platform.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other approved payment channels in BDT and INR.
• Service Delivery: To provide access to casino games (including Pragmatic Play and Evolution Gaming titles), sports betting markets (BPL cricket, IPL, T20 World Cup, FIFA), and other Platform features.
• Legal and Regulatory Compliance: To comply with anti-money-laundering (AML) obligations, age verification requirements, responsible gaming duties, and fraud prevention measures.
• Security and Fraud Prevention: To monitor account activity for suspicious behaviour, investigate potential fraud or collusion, and protect the integrity of the Platform.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and provide technical assistance.
• Marketing Communications: To send you promotional materials about fb1111 bonuses, new games, and special offers — but only where you have provided explicit consent. You may opt out at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the Platform's performance, content, and user experience.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our agreement with you, including account management, payment processing, and service delivery.
• Legal Obligation: Processing necessary to comply with applicable legal and regulatory requirements, including AML checks and age verification.
• Legitimate Interests: Processing carried out in pursuit of fb1111's legitimate business interests — such as fraud prevention and Platform security — where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw this consent at any time without affecting prior processing.

4. Sharing Your Personal Data

4.1 Authorised Third Parties

fb1111 may share your personal data with carefully selected third parties in the following circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners require transaction data to process your deposits and withdrawals. Only data strictly necessary for payment processing is shared.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session data and player identifiers necessary to deliver their games on our Platform.
• Identity Verification Services: Third-party KYC (Know Your Customer) providers may process your identity documents and biometric data for age and identity verification purposes.
• IT and Hosting Providers: Cloud infrastructure and data hosting providers who store Platform data on behalf of fb1111, subject to strict data processing agreements.
• Legal and Regulatory Authorities: Law enforcement agencies, financial intelligence units, or courts where disclosure is required by applicable law or court order.

4.2 No Sale of Personal Data

fb1111 does not sell, rent, lease, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing companies. Your personal information is used exclusively for the purposes described in this Policy.

5. Data Retention

fb1111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specific retention periods include:

• Account Data: Retained for the lifetime of your active account and for a minimum of five years following account closure, in accordance with AML and financial record-keeping obligations.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of seven years.
• KYC Documents: Identity verification documents are retained for the period required by applicable law, typically five years from the end of the business relationship.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained until you withdraw consent and for a reasonable period thereafter as evidence of compliance.
• Support Communications: Customer support records are retained for three years following the resolution of the relevant query or dispute.

When personal data is no longer required, fb1111 will securely delete or anonymise it in accordance with our data destruction procedures.

6. Cookies and Tracking Technologies

The fb1111 Platform uses cookies and similar tracking technologies to enhance your user experience, analyse Platform usage, and deliver relevant content. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Analytics Cookies: Used to collect anonymous statistical data about how users interact with the Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as your preferred language or currency display (BDT or INR).
• Marketing Cookies: Used (with your consent) to deliver personalised promotional content related to fb1111 offers and games.

You can control and manage cookie settings through your browser's built-in privacy controls. Note that disabling certain cookies may affect the functionality of the Platform.

7. Data Security

fb1111 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled server infrastructure with regular security audits and penetration testing.
• Strict internal access controls ensuring that only authorised personnel with a legitimate need can access personal data.
• Encrypted storage of sensitive data including payment details and identity documents.
• Regular staff training on data protection and information security best practices.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, fb1111 will notify affected individuals without undue delay.

8. International Data Transfers

Some of fb1111's service providers, including game providers and hosting infrastructure partners, may be located outside of Bangladesh. Where your personal data is transferred internationally, fb1111 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent data transfer mechanisms — to maintain the same level of protection afforded under this Policy.

9. Your Privacy Rights

As a player on the fb1111 Platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to all valid requests within 30 days. In some cases, particularly complex or numerous requests may take up to 60 days, and we will notify you if an extension is required.

10. Children and Minors

The fb1111 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or submitted personal data, we will immediately close the account, delete the associated data, and refund any deposited funds to the verified payer. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].

11. Third-Party Links and Services

The fb1111 Platform may reference third-party payment services such as bKash, Nagad, Rocket, and Upay by name in informational contexts. fb1111 is not responsible for the privacy practices of these third-party services. We encourage you to review the privacy policies of any external services you use in connection with your fb1111 account. This Policy applies solely to data processed by fb1111 on the fb1111.bet Platform.

12. Changes to This Privacy Policy

fb1111 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb1111 handles your personal data, please contact us. Our support team is available 24 hours a day, 7 days a week, and will respond to all data-related enquiries with priority.